Creative Ateliers Return Policy
Last Updated: May 2026
Creative Ateliers L.L.C-FZ creates made-to-order, handcrafted, and limited-production furniture pieces designed for collectors, architects, interior designers, private residences, and hospitality projects.
Because many of our products are custom produced or made specifically for each client, our return policy reflects the bespoke and artisanal nature of our work.
1. Custom and Made-to-Order Items
Most Creative Ateliers pieces are produced on demand, customized, or handcrafted in limited quantities.
Custom-made, bespoke, personalized, modified, special-order, or made-to-order furniture is generally not eligible for return once production has started.
This includes products customized in:
Size
Material
Finish
Color
Design details
Hardware
Interior configuration
Special project requirements
Once production has begun, cancellation, return, or refund may not be possible due to the time, materials, craftsmanship, and production planning involved.
2. Standard Items
If a non-custom, standard product is eligible for return, it must be returned unused, undamaged, and in its original packaging within 14 days of delivery.
Returned products must be in the same condition in which they were received.
Creative Ateliers reserves the right to refuse a return if the product has been used, damaged, modified, installed, assembled, altered, or returned without proper packaging.
Shipping costs, customs duties, import taxes, local taxes, clearance fees, and any related charges are non-refundable unless the item is confirmed to have a manufacturing defect.
3. Damaged or Defective Products
If a product arrives damaged or with a manufacturing defect, please contact Creative Ateliers within 48 hours of delivery.
Damage or defect reports must include:
Order information
Clear photographs of the packaging
Clear photographs of the product
A written description of the issue
Delivery documents, where available
After reviewing the case, Creative Ateliers may offer one of the following solutions, depending on the nature of the issue:
Repair
Replacement
Partial replacement of the affected component
Technical support
An appropriate alternative solution
Failure to report visible damage or delivery-related issues within 48 hours may limit our ability to assist with claims against shipping or logistics providers.
4. Delivery Inspection
Customers are responsible for inspecting all products immediately upon delivery.
Before accepting delivery, customers should check the packaging and product condition where possible.
If the packaging appears damaged, this should be noted on the delivery documents and reported to Creative Ateliers immediately.
5. Return Authorization
All returns must be approved in writing by Creative Ateliers before being shipped back.
Unauthorized returns will not be accepted.
Customers must not return any product without receiving written return authorization and instructions from Creative Ateliers.
Approved returns must be shipped to the address provided by Creative Ateliers at the time of authorization.
6. Return Shipping
Unless otherwise agreed in writing, the customer is responsible for return shipping costs.
The customer is also responsible for ensuring that the returned product is properly packed, insured, and shipped with a reliable logistics provider.
Creative Ateliers is not responsible for damage, loss, customs delays, or additional charges that occur during return shipping arranged by the customer.
7. Refunds
If a return is approved, any refund will be evaluated after the returned product has been received and inspected by Creative Ateliers.
Approved refunds may be subject to deductions for:
Original shipping costs
Return shipping costs
Customs duties or import charges
Payment processing fees
Packaging costs
Handling costs
Design or customization work already completed
Material reservations or production costs already incurred
Refunds will usually be issued using the original payment method unless otherwise agreed.
Processing times may vary depending on the payment provider or bank.
8. Cancellations
Cancellation requests must be submitted in writing to:
If a cancellation request is received before production begins, Creative Ateliers may consider the request on a case-by-case basis.
If production has already started, cancellation may not be possible, and any payments made may be non-refundable or partially refundable depending on the stage of production and costs already incurred.
9. Natural Material and Handcrafted Variations
Creative Ateliers products may include natural materials, handcrafted finishes, hand-applied details, metalwork, wood, stone-effect surfaces, leather, and other refined materials.
Minor variations in color, texture, grain, finish, dimensions, or handcrafted details may occur.
These variations are part of the artisanal character of the product and are not considered defects.
10. Non-Returnable Items
The following items are generally not eligible for return:
Custom-made products
Made-to-order products
Bespoke or personalized pieces
Modified or specially requested products
Products with custom size, material, finish, or design details
Products that have been used, installed, assembled, altered, or damaged after delivery
Products returned without written authorization
Products not returned in original or secure packaging
11. Relationship with Terms & Conditions
This Return Policy should be read together with our Terms & Conditions.
For more information, please refer to:
https://www.creativeateliers.com/terms
12. Contact
For return requests, damage reports, cancellation requests, or questions regarding this Return Policy, please contact:
Creative Ateliers L.L.C-FZ
Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates
Email:
Phone:
+971 50 229 0744
Website: