Terms & Conditions

Creative Ateliers

Welcome to Creative Ateliers. These Terms and Conditions govern the use of our website and the purchase of products or services from Creative Ateliers.

By accessing our website or placing an order, you agree to comply with and be bound by the following terms.

Website:
https://www.creativeateliers.com

1. Company Information

Creative Ateliers operates under:

Creative Ateliers L.L.C-FZ
HDS Tower, Office 3104
Cluster F, Jumeirah Lake Towers (JLT)
Dubai, United Arab Emirates

Contact:
info@creativeateliers.com

2. Products and Services

Creative Ateliers designs and produces bespoke sculptural furniture, collectible design pieces, and architectural furniture objects.

Many of our pieces are:

  • Custom-made

  • Produced in limited quantities

  • Crafted with natural materials

Due to the artisanal nature of our work, minor variations in material, color, or finish may occur.

3. Orders

Orders may be placed through:

  • Our website

  • Direct communication via email

  • Custom project agreements

Once an order is confirmed, production may begin based on the agreed terms.

Creative Ateliers reserves the right to refuse or cancel any order if necessary.

4. Pricing

All prices listed on our website are indicative and may vary depending on:

  • Customization

  • Shipping destination

  • Project specifications

  • Applicable taxes or import duties

Final pricing will be confirmed before production begins.

5. Payments

Payments may be processed through secure payment providers.

Depending on the project, Creative Ateliers may require:

  • A deposit before production begins

  • Partial payments during production

  • Full payment before shipment

All payment terms will be communicated and agreed upon prior to production.

6. Production Time

Production timelines vary depending on the product and project scope.

Typical production times may range from 4 to 12 weeks, depending on materials and complexity.

Creative Ateliers will communicate estimated timelines during the order confirmation process.

7. Shipping and Delivery

Creative Ateliers offers international shipping.

Shipping arrangements may include:

  • Professional logistics providers

  • Export packaging

  • Freight coordination

Delivery times vary depending on destination and logistics providers.

Import duties, customs taxes, and local charges are the responsibility of the buyer unless otherwise agreed.

8. Returns and Cancellations

Due to the custom and made-to-order nature of our furniture, orders are generally non-refundable once production has started.

If cancellation occurs before production begins, refunds may be considered on a case-by-case basis.

Damaged shipments must be reported within 48 hours of delivery.

9. Intellectual Property

All designs, concepts, images, and content displayed on this website are the intellectual property of Creative Ateliers.

Unauthorized reproduction, copying, or distribution of our designs is strictly prohibited.

10. Website Use

Users agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorized access to our systems

  • Reproduce or misuse website content

11. Limitation of Liability

Creative Ateliers shall not be held liable for indirect or consequential damages arising from the use of our website or products.

Our liability shall be limited to the value of the purchased product.

12. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates.

Any disputes arising from these terms shall be resolved under the jurisdiction of UAE courts.

13. Contact

For any questions regarding these Terms & Conditions, please contact:

Creative Ateliers
HDS Tower, Office 3104
Cluster F, Jumeirah Lake Towers (JLT)
Dubai, United Arab Emirates

info@creativeateliers.com
https://www.creativeateliers.com